THANK YOU for choosing DeMeyer Furniture and Mattress for your home furnishing needs, and congratulations on your purchase. To help us in providing you with the exceptional service you deserve, please take a moment to review the information below regarding your purchase.
Customers who have chosen to pick up their merchandise are served on a first-come, first-served basis. Wait times can vary and we truly appreciate your patience and understanding.
We are happy to assist you in loading your merchandise. However, we are unable to secure your items down for you. We can provide you with twine to help secure your items, but strongly encourage you to bring tie downs, straps etc…. to ensure your items are secure. We are not responsible for any damage to merchandise once you have left the pickup area. Your signature on the pickup receipt serves as acknowledgement of items being received in good condition. We are unable to unpack cartons and assemble product for you unless you pay the assembly fee.
Please thoroughly inspect all merchandise upon unpacking in your home. Any concealed damage must be reported to the customer service department at (208) 855-2700 within 24 hours. If damaged items need to be returned to the store, it is the customer’s responsibility to bring the item back or pay a pickup fee.
Availability of ordered merchandise is estimated according to information on hand at time of purchase. DeMeyer Furniture shall not be responsible for delays in delivery of merchandise occasioned by manufacturer’s scheduling, stock on hand, availability of materials, transportation difficulty or any other cause beyond the control of DeMeyer Furniture. Special Order items are not returnable once order has been placed.
Deliveries are determined / routed geographically; therefore we are unable to offer exact delivery times or take requests for morning or afternoon deliveries as we will give you a 2-3 hour window of time that we will be delivering your merchandise. We can however re-schedule your delivery for another day that would work better for you if the time we give you will not work.
For merchandise that is being ordered in, you will be notified by phone as soon as your item(s) have arrived in our warehouse to schedule your delivery date. Please note that for out-of-town deliveries, such as the Twin Falls area, McCall area, we deliver once a month and will coordinate your delivery accordingly.
Delivery includes full set-up and removal of all packaging materials. For liability reasons, our delivery crew cannot remove or relocate any of your existing furniture. Additionally, our delivery crew cannot make any electrical connections that do not pertain to the items they are delivering or hang pictures / mirrors etc…
Please arrange to be home at the time of delivery or have a responsible adult (18 or older) there to accept and sign for the delivery. We cannot enter your home if there is not a responsible adult present.
In preparation for delivery, please make sure to have the area where we will be placing your new furniture clear of any old furniture or items that may obstruct our delivery crew’s pathway. Please keep small children and pets secure while we are delivering to prevent any injury. Also, during the winter months please have driveway and pathway to door clear of any ice or snow to prevent any injury as well.
All Seller approved cancellations / returns may be subject to a 20% re-stocking fee. Returned items must be in like-new and unused condition. Buyer has 48 hours from time of pick up or delivery to return items. Return policy excludes special-order items, mattresses and foundations (Standard or power), pillows, mattress protectors, any type of bedding, clearance, and As-Is items, protection plans, and delivery fees. Delivery fee will be assessed for any pickup of items being returned. Other fees may apply.
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3530 E Franklin Road, Meridian, ID 83642 | Website Design Boise by Thrive Web Designs
